Every time you receive a new request you can simply open a new ticket. Every ticket is the main "container " of all the information concerning the request (the requester, the place of action, a product description, any attached files etc. ). A new ticket is the instrument with which, all the people involved in the solution, share the informations in a simple and rapid way.
Just an email to create a ticket. The requester sends a simple e-mail to the support, fast service turns it into a ticket to handle.
To provide accurate information, to those who must carry out the intervention, you can trace the assets.
The operations required to resolve the ticket, become tasks assigned to persons.
To maintain consistently high, the quality of your service, you to configure and monitor your sla .
If you need spare parts they are available, even on smartphones, ready to be used when entering the activity.
The actions carried out on a ticket are recorded. You can trace the ticket history and verify the activities carried out to solve it.